Horrors Of A Government

Why couldn't Malaysia be like it's efficient smaller cousin Singapore. Singapore is clean, not as hot, efficient and has much better services. Several days ago, I witnessed a passport lining up, we had to wait approximately 1 or 2 hours before our turn. Number after number passed as time was wasted pointlessly. And when we finally got to the counter, my sister found out that she couldn't do her passport because she hadn't collected it from Kuantan yet. And that was supposed to be some sort of 'main' center. Furthermore, it was on one of the more less crowded days, because there were prayers on the day. We had attempted several times, but to no avail, not being able to even collect a number for a turn.